Terms and Conditions

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credit cards

From 1st December 2009 Credit Card payments are no longer subject to a surcharge!
Engaging with new customers for the first time is something we do on a daily basis. In our endeavour to eliminate surprises and to save time we place as much information as possible on this page. When you visit or call us for your free consultation, we can then focus on your needs and not ours.

As in your business, time is money and we do not want to waste this valuable resource. We would far rather spend the time creating your promotional literature . Please take the time to read through our summary of terms below. As printing.com in Livingston, we are also governed by printing.com terms and conditions. For website design, please also read our web design terms.

We only charge for what you need. We do not have any hidden charges. Our customers prefer this approach and accept that our pricing structure is fair.

If you feel you are unable to accept our standard terms due to restrictions within your business, please let us know so that we can discuss a solution that works for you.
Please read the following summay of terms:

  • All print orders less than £1000 excluding VAT are paid for in full at the time of placing the order.
  • Artwork submitted is subject to a file check fee of £15 per file unless a signed Disk Risker Form is received.
  • File checks are done same day if received before 3pm. Have you read our file supply guide?
  • If a file fails a file check we are not obliged to fix same day or repeat a file check after 3pm.
  • For duplicate files, up to 3 may be included in one file check. i.e. 3 business cards or double sided leaflet.
  • A minimum charge of £15 for 15 minutes design time may apply for minor changes.
  • Half an hour is charged at £30, £40 for ¾ of an hour and each full hour is charged at £49. Artwork Package Prices
  • Initial estimates include minor changes to design proofs. Additional proofs may be charged at £5.
  • Changes to additional brief may incur additional artwork charges.
  • Images submitted are accepted as being owned by the customer with permission to use for print or internet.
  • Internet sourced maps require permission from source to be printed
  • We reserve the right to refuse artwork if we feel the content is unsuitable to print.
  • We still accept cheques but only as a last resort.
  • Delivery charges are applied to all jobs unless collected from store.
  • Deliveries requested after delivery to our store carry a £15 administration fee plus courier costs.
  • Our production times are guaranteed but we cannot be held responsible for courier delays.
  • Design Work is turned around in 5 working days from receipt of signed order and payment or completed brief, which ever is the latter unless otherwise stated.
  • Up to 1 hour SOS Design Work is turned around in 24 hours. Order must be received before 3pm.
  • Up to 3 hours SOS Design Work is turned around in 48 hours. Order must be received before 3pm.
  • Disks submitted to us will only be returned if requested at point of order.
  • A standard proof is sent as a PDF attachment by email unless specified otherwise.
  • Any dissatisfaction with print must be reported to us within 24 hours of receipt.
  • The Guaranteed Delivery will be made no later than 10pm of the last working day of the Guaranteed Period.